Questions about an order, a gift you are choosing, or a bulk purchase? Write to us directly — a real person reads every email, and there is no ticket queue to get lost in.
Pick the topic closest to your question — each one goes straight to the inbox that handles it, so you get an answer in the first reply instead of being forwarded around.
Tell us your order number and we will check the tracking, the dispatch date and the expected arrival window for your address.
Email about an orderDamaged in transit, wrong item, or simply not what you expected — most issues are settled without sending anything back.
Read the returns policyGift shops, comic stores, subscription boxes and event gifting. From 10 pieces per style, mixed freely in one shipment.
See wholesale termsThree details let us resolve almost anything in one reply. Without them, the first email usually has to be a question back to you.
It starts with the letters shown in your confirmation email. If you cannot find it, the email address you ordered with is enough.
One or two lines is fine — the item arrived chipped, the parcel has not moved since the 3rd, the size is not what the photo suggested.
A picture of the item and the packaging is usually all we need to send a replacement without asking you to return anything.
One address for everything — orders, returns, product questions and wholesale. We answer Monday to Friday, and most emails get a reply the same day.
support@mystiqueparty.com For wholesale, include your item list and quantities and you will get a written quote back.Most questions are already answered in writing — these pages are faster than waiting for a reply.