Returns & Exchanges

Our 14-day policy

You have 14 days from delivery to tell us something is wrong. We will replace it, refund it, or find another solution - your call.

What we cover

• Item arrived damaged or broken
• Wrong item or wrong size was sent
• Item is materially different from the photos or the description
• Parcel never arrived, once the estimated delivery window has passed

What we cannot cover

• Change of mind after the item has been used or washed
• Normal wear, or damage caused by the customer
• Items sent back without contacting us first

How to start a return

Message us with your order number and a photo of the problem. We reply within 24 hours on business days. Please do not post anything back before you hear from us - we will give you the correct return address for your case.

Refunds

Once a return or refund is approved, it is issued to your original payment method within 5-10 business days. Shipping costs are refunded when the fault is ours.