How ordering works when nothing is charged at checkout
No. Checkout collects your details and nothing else - no payment is taken. We contact you within 24 hours on business days with the confirmed total, including shipping, and a secure payment link.
Two reasons. Shipping depends on the final parcel weight, which we only know once the order is packed. And on larger or wholesale orders we can usually quote a better price than the listed one - which we cannot do if the payment has already gone through.
Then you simply do not pay, and nothing happens. You are never committed until you approve the total and pay.
We send a payment link by email or WhatsApp once you approve the total. If you prefer a different method, tell us and we will work something out.
Message us as soon as possible. Before dispatch we can almost always change items, quantities or the address, or cancel outright. Once the parcel has left the workshop it has to be handled as a return.
Check your spam folder first, then message us with the order reference (it starts with HP-). We will resend the tracking or investigate with the carrier the same day.
We need one channel to send the quote and the payment link, so please give either an email address or a WhatsApp number. One of the two is enough.
Yes, on request. Tell us the company name and any tax reference you need on it and we will issue it with the order confirmation.
Email us and a real person will answer within 24 hours on business days.
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