Shipping & Delivery Questions

What does shipping cost?

Shipping is priced by parcel weight, because a pin badge and a full gift box do not cost the same to fly across the world. United States rates:

• Up to 200 g - pins, bookmarks, stickers, keychains: USD 4.99
• 200 g to 500 g - notebooks, mugs, small gift boxes: USD 6.99
• 500 g to 1 kg - banners, robes, full gift sets: USD 9.99
• Over 1 kg - USD 9.99 plus USD 3.00 for each extra 500 g
• Canada, United Kingdom and Australia: add USD 2.00
• Europe and the rest of the world: quoted per order

Orders over USD 79 ship free, as long as the finished parcel is under 2 kg. Heavy bulk orders are quoted separately.

How long does delivery take?

We dispatch within 48 hours. After that:

• United States: 7-10 business days
• Canada and United Kingdom: 10-16 business days
• Europe: 10-18 business days
• Australia and New Zealand: 12-20 business days
• Rest of the world: 15-25 business days

Where do you ship from?

Our pieces are made and dispatched by specialist workshops overseas. That is the reason prices are low: no warehouse rent, no middlemen, no brand markup. The trade-off is a longer delivery window than a domestic store.

Can I track my parcel?

Yes. A tracking number is emailed as soon as the parcel is dispatched. Allow 48-72 hours for the first scan to appear, and note that budget postal services sometimes skip scans between countries.

My tracking has not updated for a week - is it lost?

Usually not. Parcels commonly sit in customs or in a sorting hub without a scan. If the tracking shows no movement past the estimated delivery window, message us with your order number and we will open a case with the carrier or replace the item.

Why is shipping not free on every order?

Because it would not be free - it would be hidden in the product price. We would rather show a USD 0.99 pin at its real price and charge the actual postage than mark everything up 30 percent and call it included.