Returns & Refunds Questions

How long do I have to return something?

14 days from the day the parcel is delivered. Tell us within that window and we will sort it out, even if the item reaches us slightly later.

What counts as a valid return?

• Arrived damaged or broken
• Wrong item, wrong design or wrong size sent
• Materially different from the photos or description
• Never arrived, once the delivery window has passed

Can I return something because I changed my mind?

Unused items in original packaging can be returned within 14 days, but return postage is yours in that case. Because international return postage often costs more than the item, we will usually suggest a partial refund instead - your call.

Who pays return shipping?

We do, whenever the fault is ours: damaged, wrong or misdescribed. We either send a prepaid label or refund the postage you paid, whichever is simpler for your country.

Do I need to send it back before getting a refund?

Not always. For low-value items that arrive damaged, we usually refund or replace without asking for the broken piece back - posting it across the world makes no sense for either of us.

How long does a refund take?

Once approved, refunds are issued to the original payment method within 5-10 business days. Your bank may take a few more days to show it.

What if only part of the order is wrong?

Tell us which items. We refund or replace just those, and you keep the rest - there is no need to return the whole parcel.

Are personalised or custom items returnable?

Custom or made-to-order pieces cannot be returned for change of mind, but they are still covered if they arrive damaged or not as specified.